DOR’s Here to Help During COVID-19 Outbreak

The Indiana Department of Revenue (DOR) team continues to serve our fellow Hoosiers by doing everything we can to maintain DOR systems and operations during this unprecedented time. Our team is focused on helping the millions of Hoosiers and hundreds of thousands of Indiana businesses and corporations navigate this unprecedented time. While COVID challenges have required a number of staffing and operational changes, we want to assure Hoosiers that all essential operations are currently functioning and we are here to help.

How to Contact Us During Walk-in ClosureOn March 17, we closed all of our in-person services following Governor Eric Holcomb’s social distancing and public health protection guidance. We have also successfully transitioned to remote work operations for many of our operations, including most customer service functions. This ensures we can continue to serve Hoosiers via phone and emails. Our team is here for you so we encourage you to take advantage of our phoneonline resources, and email services.

On March 19, DOR announced the extension of certain individual income and corporate income state tax filing and payment deadlines. We also continue to monitor IRS actions to determine if additional actions are required.

We are still processing individual returns with refunds in an average of 11 days for electronically-filed returns and 20 days for paper-filed returns. To date, we have processed over 2 million individual income tax returns.

To keep all Hoosiers up to date, on March 22, we created a comprehensive Coronavirus informational webpage to help guide our customers through all the changes happening at DOR during this time.

All DOR departments have updated their Continuity of Operations Plans to quickly execute system, service and operations modifications as they develop. As this situation continues to evolve, DOR will take the required actions to best serve our customers.

Our team’s biggest priority during this time is the safety of our employees and customers. Be sure to follow the Indiana State Department of Health (ISDH) and the Centers for Disease Control (CDC) guidelines. Their websites contain extremely valuable information and guidance.

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